Benefits of Louisiana 211:

Benefits to 211 Users
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  • One call gives you access to resources across your community. 211 is efficient, fast and easy to use.
  • No more wrong numbers; no more wasted time trying to find the right resource(s).
  • 211 is a confidential call; most often the name of the caller is not even taken.
  • 211 maintains the integrity of the 911 system; saving that vital community resource for life and death emergencies.
  • 24-hour/7 day a week availability; 211 is always there for you.
  • 211 is an easy way to find or give help in your community.


Community Benefits

  • 211 strengthens your community by uniting the people in your area who want to help with those who need help.
  • There are almost 900,000 non-profit organizations in the United States plus scores of government agencies. People looking for assistance have trouble navigating a complicated web of health and human service programs. Likewise, people who want to help often do not know where to begin.
  • 211 is a useful planning tool. Based on aggregate data about the types of calls that the 211 Center receives, communities are in a better position to anticipate demand for services and mobilize resources to meet changing needs.
  • 211 touches the lives of every person in the community, and whether you are in a situation where you need help or find yourself later in a situation to give help, 211 is always there for you.


Benefits as Crisis Tool

  • 211 is a critical information system, which is necessary prior to, during and after a community crisis such as an attack, flood, fire, or other local or national tragedy. Prior to a community crisis, it is critical that an information system is in place that will respond to the crisis at a moment's notice.
  • 211 responds immediately during times of crisis, to field calls regarding the crisis and to direct callers to services most appropriate for their needs.
  • Once 211 is implemented, it maintains a permanent presence in the community. As a result, people can find the help they need whether their needs arise a week or several years after the crisis event.