Benefits of Louisiana 211:

Benefits to 211 Users

  • One call gives you access to resources across your community. 211 is efficient, fast and easy to use.
  • No more wrong numbers; no more wasted time trying to find the right resource(s).
  • 211 is a confidential call; most often the name of the caller is not even taken.
  • 211 maintains the integrity of the 911 system; saving that vital community resource for life and death emergencies.
  • 24-hour/7 day a week availability; 211 is always there for you.
  • 211 is an easy way to find or give help in your community.

Community Benefits

  • 211 strengthens your community by uniting the people in your area who want to help with those who need help.
  • There are almost 900,000 non-profit organizations in the United States plus scores of government agencies. People looking for assistance have trouble navigating a complicated web of health and human service programs. Likewise, people who want to help often do not know where to begin.
  • 211 is a useful planning tool. Based on aggregate data about the types of calls that the 211 Center receives, communities are in a better position to anticipate demand for services and mobilize resources to meet changing needs.
  • 211 touches the lives of every person in the community, and whether you are in a situation where you need help or find yourself later in a situation to give help, 211 is always there for you.

Benefits as Crisis Tool

  • 211 is a critical information system, which is necessary prior to, during and after a community crisis such as an attack, flood, fire, or other local or national tragedy. Prior to a community crisis, it is critical that an information system is in place that will respond to the crisis at a moment's notice.
  • 211 responds immediately during times of crisis, to field calls regarding the crisis and to direct callers to services most appropriate for their needs.
  • Once 211 is implemented, it maintains a permanent presence in the community. As a result, people can find the help they need whether their needs arise a week or several years after the crisis event.

Cost Savings of 211

  • United Way of America estimates that a fully realized 211 system that meets national standards will cost approximately $1.00 - $1.50 per capita.
  • The University of Nebraska's Public Policy Center estimates that a fully realized 211 system in Nebraska will bring $7.4 million in benefits to the state of Nebraska with a population of 1.7 million.

The benefits of 211 systems increase over time, as new, innovative uses are employed for the number. For example, Connecticut's 211 system manages the State of Connecticut's QuitLine, a tobacco use cessation hotline. To do this they hired one program manager and trained 211 call specialists on how to handle QuitLine specific calls. It is estimated that without the 211 partnership the QuitLine would have needed to establish a call center and hire five to seven people to handle the calls.